AVNOC® Support Gateway

AVNOC® Support Gateway provides remote audiovisual system management for improving customer support. Used in conjunction with AVNOC® monitoring solutions the Support Gateway can be utilized to perform program updates and diagnostics from a remote help desk.

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Features:

  • Port 443 or 8080 Internal Access
  • Port 443 WWW. Remote Access
  • HTML5 Remote Desktop Gateway
  • Connection Notifications and Alerts
  • Simple Navigation for Remote Support
  • Access Remote Files and AV Applications

The AVNOC® Support Gateway offers a remote desktop for programmers and system managers to deliver multi-tiered support to customers. The AVNOC® interface gives the end customer control making it easier for in-house IT to restrict access to unauthorized users.

The new Support Gateway is another example of our continued progress in technology growth and stringent security practices. Gaining remote access to a corporate network environment is reserved for trusted knowledgeable professionals. The team at AVNOC® and the products we produce are a testament to the best practices in network security.

To learn more about AVNOC® and the solutions we provide to the enterprise customer contact us by visiting avnoc.com

 

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Herman Announces Partnership with AVNOC®

Herman Announces New Partnership with AVNOC®

Offers New Annual Service Agreements that include AV Monitoring

TAMPA, FL., May 17, 2016 – Herman (www.Herman-is.com), the leading nationwide provider of professional AV products, procurement services and labor resources to systems integrators in the commercial AV and broadcast industries, announced a new partnership with AVNOC®, the ideal support management solution for today’s commercial integration service providers. With Herman’s new suite of service offerings for commercial integrators and AVNOC’s monitoring solution, the partnership will provide the commercial integrator a new opportunity to boost recurring revenue, the ability to strengthen customer loyalty and a way to improve margins.

Herman now offers warranty, priority service, and Herman Prime service. Herman Prime will include AVNOC® remote monitoring for a complete end-to-end solution for enhanced audiovisual support services. Commercial integrators will now have a way to monitor and address their customer’s pain points using a single-source service provider.

With national coverage, Herman trained technicians, and AVNOC’s remote monitoring, we give integrators the reach they need and the protection their customers desire on their AV investments. We’ll provide coverage for the AV systems that we install for our customers or AV systems that integrators take under contract. By utilizing Herman, the integrator is able to offer a service plan without hiring additional staff,” said Chris Bianchet, President of Herman Integration Services.

Herman Integration Services partnering with AVNOC® creates a synergy of two forces in the audiovisual industry,” said Scott Allard, Managing Partner of AVNOC, LLC. Mr. Allard continues, “Our collaboration on a national scale provides a turnkey service solution for integrators and a solid growth path for both companies. We are excited to be a part of the Herman team.”

Herman Prime, the premiere service level, includes unlimited break/fix service with a 48-hour SLA as well as a preventative maintenance schedule. AVNOC’s remote monitoring tells us when there is an issue in real time. AVNOC® is a secure remote network agent, is scalable for unlimited customers, and monitors Crestron, AMX, Extron and more.

Learn more about our new partnership and our suite of services at InfoComm 2016. Information will be available at the Herman Booth #C6146. Check out our video.

About Herman
Herman is a leading provider of professional AV products, procurement services and labor resources to systems integrators in the commercial AV and broadcast industries. With two distinct and complementary divisions – Herman Pro AV and Herman Integration Services – Herman is the single source for industry leading products, procurement and supply chain solutions, as well as technical labor resources. Systems integrators rely on Herman for complete project coordination and trained, experience personnel. Celebrating more than years in business, Herman has leveraged its industry experience to help integrators improve operational efficiencies and achieve cost savings related to the procurement and management of project materials and labor resources. Visit www.HermanAVGroup.com to learn more.

About AVNOC®
AVNOC® software is specifically designed for today’s technology providers to use as a core service management solution. The ability to quickly add remote monitoring and create new technology services is just a simple AVNOC® monitoring agent away. Our products are easy to use and have secure remote monitoring for corporate and commercial applications without VPN. We deliver real-time data for a NOC, technology help desk or service centers through our platform. Visit www.avnoc.com for more information.

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AVNOC® Crestron Monitoring

Crestron Monitoring

Connecting AVNOC® to Crestron systems helps Integrator’s remote monitor those installs. AVNOC® captures details about the health of a system and attached outboard devices through the Crestron 2 & 3 series processors and Fusion. The data is delivered securely to the AVNOC® cloud software for accurate event management.

Through SIMPL Windows system programmers add AVNOC® to new and existing Crestron designs. By accessing the SNMP modules, programmers can connect outboard devices to AVNOC® for secure remote monitoring. The results are notices and log files directly from processors in the field delivered to your help desk for support diagnostics.

AVNOC® – Crestron Interface Supports: 

  • Direct Crestron Monitoring
  • SNMP Data Translation
  • Systems Current Status
  • Most Recent Logs Files
  • Automated Event Ticketing
  • Device Setting Detection
  • API Integration to Fusion

AVNOC® Quick Setup

Auto-population of outboard devices to AVNOC® gives a seamless transfer of system nomenclature. Retrieving customer demographics, room definitions and details assigned to assets are included in the data. AVNOC® prioritizes events automatically through presets and queues notices by level of importance.

AVNOC® – Crestron Fusion Integration

Through API AVNOC® integrates into Fusion providing resourceful tools to respond to events from outside of the customer’s network.

 

 

 

 

 

 

 

SCN talks to AVNOC® – November 2015

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AVNOC’s success is partly driven by integrator’s around the globe wanting to have top-quality proactive services. Our solutions are a reflection of multiple companies in the industry who have different requirements for their customers.

AVNOC® has a broad-scope of software solutions in-house, plus API integration for 3rd party platforms. A rich database of manufacturers MIBS for SNMP translation puts AVNOC® way ahead of the technology curve. Using AVNOC® there’s no need to piecemeal multiple platforms together. AVNOC® is an easy solution ready-to-go anywhere you need it.

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In SCN’s November 2015 article “Security in the Cloud” written by Steve Harvey, he approaches some of the security questions regarding remote monitoring and cloud platforms. Also he touches base on HIPAA compliant networks in financial and legal customers networks. As noted in SCN’s November 2015 Edition AVNOC® has become the focus as a secure remote AV monitoring solution for annual recurring revenue. Read what Crestron and AVI-SPL say regarding deployment of cloud services moving into the the future.

Read SCN’s “Security in the Cloud” By Steve Harvey View Article

See the Full Edition of SCN November 2015

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AVNOC® Integrates Google Business Products

AVNOC® Audio Visual Service Management (AVSM) integrates Google Services for a seamless user experience. Google allows us to bring more features into our software that are proven effective and user friendly.

The AVNOC® Dashboard service scheduling populates directly into Google Calendar for an overview of all field technicians availability. The effectiveness of AVNOC® combined with Google Calendar creates a scalable service operations platform that grows with your business.

Utilizing Google Maps for today’s smart phones makes it simple to get an accurate Geo-location and directions to wherever you need to go. AVNOC® now brings the simplicity of Google Maps into our field service platform for easy turn-by-turn directions to customer locations.

At AVNOC® we apply technology that provides useful features for businesses to operate smoothly and efficiently. Google business products deliver enterprise solutions that utilize web tools anybody can access through a browser.

By using Industry Standard Tools like Google AVNOC® leverages today’s technology in a modern interface for smarter business.

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For information about AVNOC® and our AVSM software solutions visit AVNOC.com

AVNOC® VM Hosting at AWS

AVNOC® VM hosting with

 AWS

Helping integration partners to offer higher levels of support, AVNOC® Virtual Machine now deploys to Amazon Web Services (AWS). The IT infrastructure to handle growth and scalability when developing AV network support centers can be streamlined using Amazon services. Having more flexibility is one of the conveniences of using AWS, being able to move forward now with a more powerful support services model that includes AVNOC® remote monitoring is the primary benefit.

Using the AVNOC® VM provides a scalable backbone for expanding remote monitoring to reach more customers locations. Combined with AWS the opportunity to rapidly develop large scale service solutions becomes easier. The AVNOC® VM includes the AVNOC® Dashboard and the Service Console that creates complete end-to-end remote monitoring and a proactive services offering.

Offering remote monitoring and cloud services to customers with unlimited scalability involves IT engineering, hardware and software. AVNOC® supports integration partners with IT services, software and training. AWS can provide the infrastructure for developing advanced audiovisual support services allowing businesses to focus more on developing customer service and less on IT.

For information about how AVNOC® products help integration partners with remote monitoring and proactive service solutions visit avnoc.com

AVNOC® New Dashboard For End to End Monitoring Solutions

AVNOC® introduces new dashboard software to meet the developing needs of today’s system integrators ever expanding support services departments.

Features:

  • Icon View of Every Monitored Customer   dashboard_insert_sm
  • Activities Report as Icon Color Changes
  • More Information Tab Expands Details
  • Ticket Management Built-in to Customer Icons
  • Simple Navigation to All Activities and Tickets
  • Browser Supported Scales to a Desired Layout
  • Real-Time Service Activity Display for Operations

The new AVNOC® dashboard presents every customer’s monitoring status as an icon in one of three colors red, yellow, and green. Failures in a customers AV network plus all ticket activities are automatically populated to the dashboard. Alert notifications show up on the dashboard giving service operations staff the ability to view the alert, drill down for more details and assign a support ticket to the proper service personnel.


 The AVNOC® Dashboard and the AVNOC® Service Console our field service mobile application are included with the AVNOC® VM installation. All of the AVNOC® products are easily set-up and controlled through our core platform the AVNOC® Portal software. The portal software is scalable enterprise software that handles everything needed to deploy remote AV/IT monitoring and manage customers for true proactive support services.

The AVNOC® hardware and software compliment uses a data management flow that provides seamless reporting for delivering up-to-date trouble ticket information to coordinators, field service technicians and to the dashboard. The end-to-end products from AVNOC® are helping to enhance integrators services with an easy to use commonsense solution.

Schedule a demo with AVNOC® today to see how simple it is to have true remote monitoring and proactive customer services for a solid recurring revenue model.