Herman Announces Partnership with AVNOC®

Herman Announces New Partnership with AVNOC®

Offers New Annual Service Agreements that include AV Monitoring

TAMPA, FL., May 17, 2016 – Herman (www.Herman-is.com), the leading nationwide provider of professional AV products, procurement services and labor resources to systems integrators in the commercial AV and broadcast industries, announced a new partnership with AVNOC®, the ideal support management solution for today’s commercial integration service providers. With Herman’s new suite of service offerings for commercial integrators and AVNOC’s monitoring solution, the partnership will provide the commercial integrator a new opportunity to boost recurring revenue, the ability to strengthen customer loyalty and a way to improve margins.

Herman now offers warranty, priority service, and Herman Prime service. Herman Prime will include AVNOC® remote monitoring for a complete end-to-end solution for enhanced audiovisual support services. Commercial integrators will now have a way to monitor and address their customer’s pain points using a single-source service provider.

With national coverage, Herman trained technicians, and AVNOC’s remote monitoring, we give integrators the reach they need and the protection their customers desire on their AV investments. We’ll provide coverage for the AV systems that we install for our customers or AV systems that integrators take under contract. By utilizing Herman, the integrator is able to offer a service plan without hiring additional staff,” said Chris Bianchet, President of Herman Integration Services.

Herman Integration Services partnering with AVNOC® creates a synergy of two forces in the audiovisual industry,” said Scott Allard, Managing Partner of AVNOC, LLC. Mr. Allard continues, “Our collaboration on a national scale provides a turnkey service solution for integrators and a solid growth path for both companies. We are excited to be a part of the Herman team.”

Herman Prime, the premiere service level, includes unlimited break/fix service with a 48-hour SLA as well as a preventative maintenance schedule. AVNOC’s remote monitoring tells us when there is an issue in real time. AVNOC® is a secure remote network agent, is scalable for unlimited customers, and monitors Crestron, AMX, Extron and more.

Learn more about our new partnership and our suite of services at InfoComm 2016. Information will be available at the Herman Booth #C6146. Check out our video.

About Herman
Herman is a leading provider of professional AV products, procurement services and labor resources to systems integrators in the commercial AV and broadcast industries. With two distinct and complementary divisions – Herman Pro AV and Herman Integration Services – Herman is the single source for industry leading products, procurement and supply chain solutions, as well as technical labor resources. Systems integrators rely on Herman for complete project coordination and trained, experience personnel. Celebrating more than years in business, Herman has leveraged its industry experience to help integrators improve operational efficiencies and achieve cost savings related to the procurement and management of project materials and labor resources. Visit www.HermanAVGroup.com to learn more.

About AVNOC®
AVNOC® software is specifically designed for today’s technology providers to use as a core service management solution. The ability to quickly add remote monitoring and create new technology services is just a simple AVNOC® monitoring agent away. Our products are easy to use and have secure remote monitoring for corporate and commercial applications without VPN. We deliver real-time data for a NOC, technology help desk or service centers through our platform. Visit www.avnoc.com for more information.

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Unchecked Tunneling Into Corporate Networks – Who Allows That?

As Audiovisual Integrators research different options for remote monitoring they need to be leery of products that promote unchecked tunneling through corporate firewalls. In today’s climate of robust data security to suggest that someone can access a secure network by tunneling through a device via HTTPS is reckless. Although it may sound like a good idea for easy remote management, telling corpono-access-71232_640rate IT you can gain access to their network through a device no one can track isn’t something they’re going to celebrate.

Understanding the differences in Residential and Corporate network security should be a straight forward conversation when selling AV in both markets. Residential is low to medium security that offers easy access to AV and home security systems. Asking for residential level access into a corporate customer’s network is unprofessional at the very least.

Best practice is to have a secure solution in place when offering remote monitoring to corporate customers. IT departments are very aware of monitoring their entire infrastructure and do not waiver on security. Bring IT a secure solution that allows you to see AV system details from the outside posing no threat to the IT infrastructure what-so-ever. That will help put the IT people at ease knowing you have knowledge about network security and the product to back it.

The ultimate goal is to have better customer service and generate more recurring revenue. Remote monitoring is designed to augment service sales and support by bringing a proactive solution to the table. No one needs to tunnel into a customers network to update a program. That’s not a good selling point. Trying to eliminate important customer visits should never be the target. Providing better service is the bulls eye and will ultimately yield the biggest rewards through more customer satisfaction.

AVNOC® is dedicated to providing secure remote monitoring solutions and delivering the confidence IT professionals expect. Put AVNOC® in your toolbox and the confidence of a secure monitoring solution.

AVNOC® Partners with Bravo Audiovisual

AVNOC®
partners with
Bravo Audiovisual

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AVNOC®, an AV/IT industry software developer and manufacturer, with offices in Williamsburg, VA and Reno, NV, has partnered with Bravo Audiovisual in Oslo, Norway to deliver remote audiovisual monitoring for their customers. AVNOC® reports on device and network availability plus detailed system metrics keeping help desks, service centers and customers in-touch with audiovisual systems.

AVNOC® software is a service management platform complete with an Executive Interface, Operations Dashboard, Field Service Software and Website Plug-in. Features include remote power management, device control, and API for leading room control systems. AVNOC® remote monitoring continually delivers usage data plus diagnostic accuracy for commercial audiovisual systems. The combination of AVNOC® cloud software and remote monitoring creates an end-to-end managed services offering.

Partnering with Bravo Audiovisual is a wonderful opportunity for both companies, ”says AVNOC® Managing Partner, Scott Allard. “Providing our solutions for Bravo Audiovisual helps them bring new support services to their customers throughout the Nordics. Expanding our business footprint Internationally with Bravo moves us in to new markets and is consistent with the rapid growth we’re having in the U.S.”

Bravo’s main focus is to deliver total AV solutions tailored to the specific needs of each customer. The company’s vision is to transform the way clients communicate and interact through new and innovative solutions developed with creativity and the best product knowledge in the business.

“We are truly looking forward to launching this product in the Nordics”, says Trond Christensen, Bravo Audiovisual Managing Director. We are impressed by the AVNOC® team and their products and believe that their remote monitoring solutions will be an attractive offering in the Nordic market.”

Bravo Audiovisual is a leading AV integrator in Norway. The company designs, builds and supports AV systems for video conferencing and commercial audiovisual installations and was established by a group of people with more than 50 years of industry experience.

For further information on Bravo Audiovisual and their products and services, please visit www.bravoav.no

For further information on AVNOC®and their remote monitoring solutions, please visit www.avnoc.com

AVNOC® API for Leading Room Control Systems – Remote Audiovisual Monitoring

AVNOC Develops API for Room Control Systems

Remote AV monitoring has become a hot topic and the focus of AV service providers. Having a proactive service delivery system in place adds real value to an audiovisual company’s total offerings. The leading room control systems have established the ability to manage and monitor devices from inside a customers network. This standard leaves a gap in service as gaining access to multiple customers with different systems becomes unmanageable.

AVNOC® provides API for the major room control systems like Fusion, GVE, and RMS. Our software platform takes those 1000’s of emails generated by usage and turns them in to meaningful data. Using AVNOC® remote audiovisual monitoring, equipment connected by RS232 like projectors report detailed status information directly to our software. Our multi-user platform has 6 different points of view for the executive, operations, engineering and the customer assignable by User or PIN.

Tying multiple systems together is done in the AVNOC® Cloud. Customer’s are displayed on the AVNOC® Dashboard individually making every system and customer location a breeze to manage. Automated ticketing creates a more manageable workflow that reveals points of failure for accurate diagnosis and proper service dispatch. All activity is available to generate reports filtered by customer, billing, rooms, service, and more. 

AVNOC® is used by leading service providers across the nation and around the globe. Our system brings remote monitoring to any customers network without VPN. AVNOC® is a HIPAA compliant solution that delivers reliable data to your Service Help Desk with real-time performance for proactive results.


For more information about AVNOC® API for Fusion, GVE and RMS go to avnoc.com 

AVNOC® VM Hosting at AWS

AVNOC® VM hosting with

 AWS

Helping integration partners to offer higher levels of support, AVNOC® Virtual Machine now deploys to Amazon Web Services (AWS). The IT infrastructure to handle growth and scalability when developing AV network support centers can be streamlined using Amazon services. Having more flexibility is one of the conveniences of using AWS, being able to move forward now with a more powerful support services model that includes AVNOC® remote monitoring is the primary benefit.

Using the AVNOC® VM provides a scalable backbone for expanding remote monitoring to reach more customers locations. Combined with AWS the opportunity to rapidly develop large scale service solutions becomes easier. The AVNOC® VM includes the AVNOC® Dashboard and the Service Console that creates complete end-to-end remote monitoring and a proactive services offering.

Offering remote monitoring and cloud services to customers with unlimited scalability involves IT engineering, hardware and software. AVNOC® supports integration partners with IT services, software and training. AWS can provide the infrastructure for developing advanced audiovisual support services allowing businesses to focus more on developing customer service and less on IT.

For information about how AVNOC® products help integration partners with remote monitoring and proactive service solutions visit avnoc.com

AVNOC® New Dashboard For End to End Monitoring Solutions

AVNOC® introduces new dashboard software to meet the developing needs of today’s system integrators ever expanding support services departments.

Features:

  • Icon View of Every Monitored Customer   dashboard_insert_sm
  • Activities Report as Icon Color Changes
  • More Information Tab Expands Details
  • Ticket Management Built-in to Customer Icons
  • Simple Navigation to All Activities and Tickets
  • Browser Supported Scales to a Desired Layout
  • Real-Time Service Activity Display for Operations

The new AVNOC® dashboard presents every customer’s monitoring status as an icon in one of three colors red, yellow, and green. Failures in a customers AV network plus all ticket activities are automatically populated to the dashboard. Alert notifications show up on the dashboard giving service operations staff the ability to view the alert, drill down for more details and assign a support ticket to the proper service personnel.


 The AVNOC® Dashboard and the AVNOC® Service Console our field service mobile application are included with the AVNOC® VM installation. All of the AVNOC® products are easily set-up and controlled through our core platform the AVNOC® Portal software. The portal software is scalable enterprise software that handles everything needed to deploy remote AV/IT monitoring and manage customers for true proactive support services.

The AVNOC® hardware and software compliment uses a data management flow that provides seamless reporting for delivering up-to-date trouble ticket information to coordinators, field service technicians and to the dashboard. The end-to-end products from AVNOC® are helping to enhance integrators services with an easy to use commonsense solution.

Schedule a demo with AVNOC® today to see how simple it is to have true remote monitoring and proactive customer services for a solid recurring revenue model.

SNMP Monitoring and Audiovisual – AVNOC®

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Anatomy of SNMPAVNOC®

History

Over the years, Simple Network Monitoring Protocol (SNMP) has been used to manage and monitor IT devices on a network. Many devices support SNMP, including routers, switches, servers, workstations, printers, power systems, and even audiovisual gear. The primary use of SNMP is to monitor network-attached devices for conditions that warrant attention. SNMP is a part of the Internet Protocol Suite that is defined by the Internet Engineering Task Force (IETF). The IETF defined a set of standards for network management and includes an application layer protocol, database schema and a set of data objects defined and used by the vendors.

SNMP exposes Management Information Base (MIB) data in the form of variables that can be queried and/or trapped.

Concepts

Typical SNMP uses a Manager to manage or collect information from a group of hosts or devices on a computer network. SNMP agents on the managed/monitored devices expose management data as variables. The variables are accessible via SNMP (Queried or Trapped) and are organized in hierarchies defined by MIB’s. There are three components:

  • Managed Device – is a network node that implements SNMP (MD)
  • Agent – software that runs on the managed/monitored devices (AGENT)
  • Management Station – software that processes SNMP Traps / Queries (MS)

MIB

SNMP does not define which information a managed system should offer. It is up to the manufacturer to expose SNMP data in a manner which is appropriate for the device. SNMP does offer a means of communication of the variables. A hierarchical name-space containing Object Identifies (OID) identifies the variables which the manufacturer chooses to expose.

SNMP Version 1

SNMP Version 1 is the initial implementation of the protocol. It operates over protocols such as User Datagram Protocol (UDP) Internet Protocol (IP), OSI Connectionless Network Service (CLNS), Apple Talk Datagram Delivery Protocol (DDP), and Novell Internet Packet Exchange (IPX).

Version 1 has been criticized for its poor security. Authentication of clients is performed only by a community string which is transmitted via clear text.

SNMP Version 2c

SNMP Version 2c extends version 1 and includes improvements over Version 1. This version was not highly accepted and was replaced by Version 3.

SNMP Version 3

SNMP Version 3 added cryptographic security.

Security

Since most devices support Version 1, it is important to deploy these devices within a Secure Computing Environment (SCE). Such rules-of-thumb as never expose a SNMP Version 1 to the public internet is a good starting point for a successful SNMP implementation.

Queries can be processed within the SCE safely, it is when the data is required to be transported out of the SCE that an encrypted solution becomes apparent. The Management Station (MS) sends out queries to the Agents running on the devices and processes the data according to rules set forth in the query. Since the MS resides within the SCE all data is restricted to the SCE making for a secure environment to process traps.

Traps can also be processed in the same manner as long as the AGENT and the MS are in the same SCE.

It gets a little tricky when trying to access and use the data generated from SNMP. The latest HIPPA and Best use Practices are limiting the methods for data retrieval. While many solutions are great if all the devices and users are within the same SCE, however, this is the exception rather than the rule.

HIPAA Compliance

Health Information Portability and Accounting Act (HIPAA) was enacted in 1996 as a standard for insuring the privacy of health information, including digital information.


Security
&hipaa-cloud
SNMP

 

Accessing SNMP Data

While there may be many different Network Implementation Scenarios there is one thing for sure, there will be private within private networks that will not allow ingress to retrieve the information. Network security is implemented by a team to insure safety of the network, plug any holes, and remain compliant with any internal or external standards that may apply. There are two methods of accessing the SNMP Data:

  • Use an MS that has access to all devices within the SCE
  • Use an MS that translates the data and transmits it securely to an accessible manager.

In the first scenario there are many products that accomplish this task, the second scenario is where innovative thinking must be applied.
Isolation and compartmentalization makes using an SNMP system much more difficult.

Bridging the Gap

AVNOC® an AV/IT remote monitoring company, starts with security as the foundation by using a Management Station Hardware Solution which fits easily into any network (private within private), while securely communicating its data to a host for processing. The host processes the data into alerts and metrics that can be retrieved using a secure web interface. The solution is extremely effective in HIPAA compliant network environments.

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SNMP and Audiovisual

Using SNMP in audiovisual systems creates a Layer 3 management solution for the AV network and the hardware on the network. The SNMP data can be translated into useful information from video conferencing details and audiovisual system status for remote management. Available API can be used for software applications that are already deployed in technology help desks and support centers for receiving remote data directly into an existing platform.

Applying SNMP

During the initial engineering of audiovisual networks SNMP should always be a consideration. SNMP is generally an option on most modern audiovisual devices but in most cases it requires specific network information to be added to the device set-up. Making sure all of the correct parameters are detailed is key to SNMP Layer 3 implementation. A destination to receive the SNMP data like a monitoring agent tied to a cloud host can be used for secure data transfer.

Making Monitoring Happen Easily

Combining AVNOC® with today’s networked audiovisual and telepresence installations commercial integrators can deliver proactive customer support services readily. Recurring revenue has never been easier to obtain than by applying remote monitoring technology. By applying SNMP monitoring to all new networked audiovisual builds now, the growth of remote support services that create recurring revenue have the opportunity to flourish sooner.

Staying connected in the rapidly moving world of AV/IT  is easier when you have the network monitoring products that are used by  AV industry leaders.

Put AVNOC® in your toolbox to really connect with customers.

 

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For more on AVNOC® monitoring solutions visit avnoc.com