Herman Announces Partnership with AVNOC®

Herman Announces New Partnership with AVNOC®

Offers New Annual Service Agreements that include AV Monitoring

TAMPA, FL., May 17, 2016 – Herman (www.Herman-is.com), the leading nationwide provider of professional AV products, procurement services and labor resources to systems integrators in the commercial AV and broadcast industries, announced a new partnership with AVNOC®, the ideal support management solution for today’s commercial integration service providers. With Herman’s new suite of service offerings for commercial integrators and AVNOC’s monitoring solution, the partnership will provide the commercial integrator a new opportunity to boost recurring revenue, the ability to strengthen customer loyalty and a way to improve margins.

Herman now offers warranty, priority service, and Herman Prime service. Herman Prime will include AVNOC® remote monitoring for a complete end-to-end solution for enhanced audiovisual support services. Commercial integrators will now have a way to monitor and address their customer’s pain points using a single-source service provider.

With national coverage, Herman trained technicians, and AVNOC’s remote monitoring, we give integrators the reach they need and the protection their customers desire on their AV investments. We’ll provide coverage for the AV systems that we install for our customers or AV systems that integrators take under contract. By utilizing Herman, the integrator is able to offer a service plan without hiring additional staff,” said Chris Bianchet, President of Herman Integration Services.

Herman Integration Services partnering with AVNOC® creates a synergy of two forces in the audiovisual industry,” said Scott Allard, Managing Partner of AVNOC, LLC. Mr. Allard continues, “Our collaboration on a national scale provides a turnkey service solution for integrators and a solid growth path for both companies. We are excited to be a part of the Herman team.”

Herman Prime, the premiere service level, includes unlimited break/fix service with a 48-hour SLA as well as a preventative maintenance schedule. AVNOC’s remote monitoring tells us when there is an issue in real time. AVNOC® is a secure remote network agent, is scalable for unlimited customers, and monitors Crestron, AMX, Extron and more.

Learn more about our new partnership and our suite of services at InfoComm 2016. Information will be available at the Herman Booth #C6146. Check out our video.

About Herman
Herman is a leading provider of professional AV products, procurement services and labor resources to systems integrators in the commercial AV and broadcast industries. With two distinct and complementary divisions – Herman Pro AV and Herman Integration Services – Herman is the single source for industry leading products, procurement and supply chain solutions, as well as technical labor resources. Systems integrators rely on Herman for complete project coordination and trained, experience personnel. Celebrating more than years in business, Herman has leveraged its industry experience to help integrators improve operational efficiencies and achieve cost savings related to the procurement and management of project materials and labor resources. Visit www.HermanAVGroup.com to learn more.

About AVNOC®
AVNOC® software is specifically designed for today’s technology providers to use as a core service management solution. The ability to quickly add remote monitoring and create new technology services is just a simple AVNOC® monitoring agent away. Our products are easy to use and have secure remote monitoring for corporate and commercial applications without VPN. We deliver real-time data for a NOC, technology help desk or service centers through our platform. Visit www.avnoc.com for more information.

ext

Advertisements

AVNOC® – Audiovisual and IT Network Management

AV and IT Together
Designing today’s modern AV systems integrators realize that embracing the relationship with IT is crucial. As brought forward in an article by Biamp in 2011, AV Integrators are negotiating directly with IT staff at multiple levels from sales to installation. This is nothing new actually the collaboration of AV and IT has been in existence for quite sometime. During the development of AVNOC Computers we took the AV/IT relationship in to consideration knowing full well that AV is a networked system involving IT departments every day. The unchanging fact both systems are connected illustrates that AV devices need to be in the loop of IP monitoring in order to make it a viable network device. Just like a switch or a server the ability to effectively monitor AV devices securely needs to become reality.

AV Networks VS  IT Networks
Does the AV belong on the IT network? At first blush the answer seems to be a simple yes. However chances are if the AV is operating VTC systems a VLAN is being used for isolation. With that being the case or even a future consideration, the best way to tackle networking is to isolate the AV from IT. Savvy AV professionals know this already. Even if the AV is just being used as a local presentation IP networking should be the communication path and isolated in its own subnet.

AV Networking Changes Everything
System management is immediately raised to an enterprise level once the AV is established in a network. Monitoring, Asset Management, Configuration Management, Remote Diagnostics and Managed Services also become a reality once an AV network is implemented. Being able to monitor AV for “up status” brings service to a whole new level as well. Some issues in applying network monitoring to AV are that the only real versatile products available are designed for IT professionals. Even the most talented AV Programmers seem to know little about server virtualization or deploying monitoring software within their own designs. Any IT monitoring product on the market worth it’s salt requires solid networking skills to provision and manage assets. It also usually requires setting up a virtual machine and that narrows the AV field quickly.


Understanding Requirements
Audiovisual can no longer just be an adjunct to Building Facilities or an IT Department. AV needs to be managed at an enterprise level. AVNOC addresses all of the critical issues and brings forward a simple to use enterprise AV product that IT professionals will like. We have applied an industry standard open source monitoring software to an intuitive and interactive custom database in the cloud. AVNOC Computers solution is a high-end enterprise software package that is powerful enough to be applied to 1000’s of network devices securely and easily. It’s so easy chances are the IT staff will want AVNOC as well. Not a problem, AVNOC has a Virtual Appliance ready to go for the IT department. Included are the same powerful asset management, configuration management, ticket tracking and simple device provisioning the AV product has, but the monitoring capabilities have been enhanced for IT demands.  See more at AVNOC.com

For More Information About System Networking With AVNOC Products – 888.992.8662  www.avnoc.com