AVNOC® Support Gateway

AVNOC® Support Gateway provides remote audiovisual system management for improving customer support. Used in conjunction with AVNOC® monitoring solutions the Support Gateway can be utilized to perform program updates and diagnostics from a remote help desk.

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Features:

  • Port 443 or 8080 Internal Access
  • Port 443 WWW. Remote Access
  • HTML5 Remote Desktop Gateway
  • Connection Notifications and Alerts
  • Simple Navigation for Remote Support
  • Access Remote Files and AV Applications

The AVNOC® Support Gateway offers a remote desktop for programmers and system managers to deliver multi-tiered support to customers. The AVNOC® interface gives the end customer control making it easier for in-house IT to restrict access to unauthorized users.

The new Support Gateway is another example of our continued progress in technology growth and stringent security practices. Gaining remote access to a corporate network environment is reserved for trusted knowledgeable professionals. The team at AVNOC® and the products we produce are a testament to the best practices in network security.

To learn more about AVNOC® and the solutions we provide to the enterprise customer contact us by visiting avnoc.com

 

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SCN talks to AVNOC® – November 2015

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AVNOC’s success is partly driven by integrator’s around the globe wanting to have top-quality proactive services. Our solutions are a reflection of multiple companies in the industry who have different requirements for their customers.

AVNOC® has a broad-scope of software solutions in-house, plus API integration for 3rd party platforms. A rich database of manufacturers MIBS for SNMP translation puts AVNOC® way ahead of the technology curve. Using AVNOC® there’s no need to piecemeal multiple platforms together. AVNOC® is an easy solution ready-to-go anywhere you need it.

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In SCN’s November 2015 article “Security in the Cloud” written by Steve Harvey, he approaches some of the security questions regarding remote monitoring and cloud platforms. Also he touches base on HIPAA compliant networks in financial and legal customers networks. As noted in SCN’s November 2015 Edition AVNOC® has become the focus as a secure remote AV monitoring solution for annual recurring revenue. Read what Crestron and AVI-SPL say regarding deployment of cloud services moving into the the future.

Read SCN’s “Security in the Cloud” By Steve Harvey View Article

See the Full Edition of SCN November 2015

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AVNOC® API for Leading Room Control Systems – Remote Audiovisual Monitoring

AVNOC Develops API for Room Control Systems

Remote AV monitoring has become a hot topic and the focus of AV service providers. Having a proactive service delivery system in place adds real value to an audiovisual company’s total offerings. The leading room control systems have established the ability to manage and monitor devices from inside a customers network. This standard leaves a gap in service as gaining access to multiple customers with different systems becomes unmanageable.

AVNOC® provides API for the major room control systems like Fusion, GVE, and RMS. Our software platform takes those 1000’s of emails generated by usage and turns them in to meaningful data. Using AVNOC® remote audiovisual monitoring, equipment connected by RS232 like projectors report detailed status information directly to our software. Our multi-user platform has 6 different points of view for the executive, operations, engineering and the customer assignable by User or PIN.

Tying multiple systems together is done in the AVNOC® Cloud. Customer’s are displayed on the AVNOC® Dashboard individually making every system and customer location a breeze to manage. Automated ticketing creates a more manageable workflow that reveals points of failure for accurate diagnosis and proper service dispatch. All activity is available to generate reports filtered by customer, billing, rooms, service, and more. 

AVNOC® is used by leading service providers across the nation and around the globe. Our system brings remote monitoring to any customers network without VPN. AVNOC® is a HIPAA compliant solution that delivers reliable data to your Service Help Desk with real-time performance for proactive results.


For more information about AVNOC® API for Fusion, GVE and RMS go to avnoc.com 

AVNOC® VM Hosting at AWS

AVNOC® VM hosting with

 AWS

Helping integration partners to offer higher levels of support, AVNOC® Virtual Machine now deploys to Amazon Web Services (AWS). The IT infrastructure to handle growth and scalability when developing AV network support centers can be streamlined using Amazon services. Having more flexibility is one of the conveniences of using AWS, being able to move forward now with a more powerful support services model that includes AVNOC® remote monitoring is the primary benefit.

Using the AVNOC® VM provides a scalable backbone for expanding remote monitoring to reach more customers locations. Combined with AWS the opportunity to rapidly develop large scale service solutions becomes easier. The AVNOC® VM includes the AVNOC® Dashboard and the Service Console that creates complete end-to-end remote monitoring and a proactive services offering.

Offering remote monitoring and cloud services to customers with unlimited scalability involves IT engineering, hardware and software. AVNOC® supports integration partners with IT services, software and training. AWS can provide the infrastructure for developing advanced audiovisual support services allowing businesses to focus more on developing customer service and less on IT.

For information about how AVNOC® products help integration partners with remote monitoring and proactive service solutions visit avnoc.com

AVNOC® – NEW MOBILE DESKTOP

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AVNOC® releases a brand new mobile web interface that’s bringing real-time data and automated notifications to smart devices. It’s simple to use on any platform that supports the latest browsers. The new web console provides an instant overview of current status and demographics for a customer’s audiovisual systems. The AVNOC® mobile desktop displays system metrics, packet loss and jitter reports for video teleconference endpoints giving instant updates.

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The new AVNOC® web interface provides a broad view of total service progress and ticket activity to service desk managers and field technicians. The interface delivers critical information from a customer’s network in real-time as a Bring Your Own Device (BYOD) solution. Through automated ticketing a direct feed of information gives more flexibility to prepare for the inevitable failure so support teams can proactively take corrective action.

 

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The AVNOC® mobile interface combines remote monitoring with a managed services approach. Using the data directly from a customer’s network, AVNOC® can display long-term analytics for graphing that shows equipment location, usage, up/down status, tickets open/closed and overall availability, making it easier to track resources. AVNOC® mobile desktop continually serves-up metrics from video teleconference systems and delivers the data straight to any mobile device.

The new AVNOC® mobile desktop is now available with the AVNOC® Cloud or VM installation. AVNOC® is the perfect solution for businesses who want an easy compliant AV/IT monitoring solution that improves customer support and service offerings.


Visit: www.avnoc.com

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AVNOC® – Stay On Top of AV Services

The AV market changing in to an IT rich environment is making its impact on today’s commercial integration. In order to stay on top of your game making sure you have all of the technical bases covered for system management is mission critical.

AVNOC® gives customers an advantage with new automated monitoring features enhancing the information flow from business systems that are used everyday.  AVNOC® remote monitoring ensures all AV related systems are available when they’re needed and delivers a continuing data stream when video conferencing systems are in use.

Featured System Updates

  • Detailed Live Video Call Metrics
  • Automated MIB / OID Processing
  • Automated Notification and Ticketing
  • Updated Customer SLA Features
  • Custom Software Integration and API
  • Enhanced Remote Cloud Software
  • Mobile Device Service Ticket Application

AVNOC® diverse software reports network status and system metrics for thousands of manufacturers networked AV equipment. AVNOC® solutions are for better AV management services in corporate business, universities, K-12, manufacturing, government and technology driven industries.

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When considering remote AV monitoring as a proactive solution for enhanced AV services remember AVNOC®.

For more information about AVNOC and our simple to use products go to avnoc.com

AVNOC® Remote AV Monitoring – Harness The Power of Your Business

AVNOC® continues the advancement in remote AV Monitoring technology by adding more customers into the AVNOC® Cloud.

Recently AVNOC® has increased its data center capacity for providing cloud services to satisfy the growth in remote AV monitoring. Our new high volume data center simplifies remote AV monitoring for our customers while leaving the IT woes behind.

As a result of a study of our customer demographics, it has been determined that most potential customers do not have the in-house IT experience or required staff to implement a Cloud Infrastructure in their network.

AVNOC® Always Makes It Better

AVNOC® is now provisioning a VM (Virtual Machine) in our Cloud Network that is “specific to the customer”. In other words, our customers now have a choice to deploy a private VM in our cloud along with all the querying and alert handling features our customers have come to expect. It’s an AVNOC® Cloud supported AV monitoring system that operates like it’s in-house!

Here is the way it works:

  • AVNOC® provisions a VM specifically for the customer. This is a separate VM in our data center for each customer.

  • AVNOC® provisions and delivers remote AV monitoring appliances ready to plug-n-play in a customers network.

  • AVNOC® creates a queue for notice management with our mail server to handle customers notifications.

  • AVNOC® updates from the cloud for making changes remotely. In other words a customer can add or remove a piece of gear and update the monitoring instance remotely.

AVNOC® eliminates the need for customers to implement the complexity of a cloud server in their network making it very easy to start proactive monitoring right away. The remote updating feature from our cloud is a jewel that makes AVNOC® simply awesome!

AVNOC® is always moving forward and perusing the proper methods and advancements for AV monitoring. We make it easy for remote AV monitoring and continued growth on a global scale.  AVNOC® systems deliver the quality and foresight that bring customers into a proactive remote monitoring solution with precision and speed.

Go to AVNOC.COM for more information.