AVNOC® releases a brand new mobile web interface that’s bringing real-time data and automated notifications to smart devices. It’s simple to use on any platform that supports the latest browsers. The new web console provides an instant overview of current status and demographics for a customer’s audiovisual systems. The AVNOC® mobile desktop displays system metrics, packet loss and jitter reports for video teleconference endpoints giving instant updates.
The new AVNOC® web interface provides a broad view of total service progress and ticket activity to service desk managers and field technicians. The interface delivers critical information from a customer’s network in real-time as a Bring Your Own Device (BYOD) solution. Through automated ticketing a direct feed of information gives more flexibility to prepare for the inevitable failure so support teams can proactively take corrective action.
The AVNOC® mobile interface combines remote monitoring with a managed services approach. Using the data directly from a customer’s network, AVNOC® can display long-term analytics for graphing that shows equipment location, usage, up/down status, tickets open/closed and overall availability, making it easier to track resources. AVNOC® mobile desktop continually serves-up metrics from video teleconference systems and delivers the data straight to any mobile device.
The new AVNOC® mobile desktop is now available with the AVNOC® Cloud or VM installation. AVNOC® is the perfect solution for businesses who want an easy compliant AV/IT monitoring solution that improves customer support and service offerings.