Unchecked Tunneling Into Corporate Networks – Who Allows That?

As Audiovisual Integrators research different options for remote monitoring they need to be leery of products that promote unchecked tunneling through corporate firewalls. In today’s climate of robust data security to suggest that someone can access a secure network by tunneling through a device via HTTPS is reckless. Although it may sound like a good idea for easy remote management, telling corpono-access-71232_640rate IT you can gain access to their network through a device no one can track isn’t something they’re going to celebrate.

Understanding the differences in Residential and Corporate network security should be a straight forward conversation when selling AV in both markets. Residential is low to medium security that offers easy access to AV and home security systems. Asking for residential level access into a corporate customer’s network is unprofessional at the very least.

Best practice is to have a secure solution in place when offering remote monitoring to corporate customers. IT departments are very aware of monitoring their entire infrastructure and do not waiver on security. Bring IT a secure solution that allows you to see AV system details from the outside posing no threat to the IT infrastructure what-so-ever. That will help put the IT people at ease knowing you have knowledge about network security and the product to back it.

The ultimate goal is to have better customer service and generate more recurring revenue. Remote monitoring is designed to augment service sales and support by bringing a proactive solution to the table. No one needs to tunnel into a customers network to update a program. That’s not a good selling point. Trying to eliminate important customer visits should never be the target. Providing better service is the bulls eye and will ultimately yield the biggest rewards through more customer satisfaction.

AVNOC® is dedicated to providing secure remote monitoring solutions and delivering the confidence IT professionals expect. Put AVNOC® in your toolbox and the confidence of a secure monitoring solution.

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AVNOC® Partners with Bravo Audiovisual

AVNOC®
partners with
Bravo Audiovisual

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AVNOC®, an AV/IT industry software developer and manufacturer, with offices in Williamsburg, VA and Reno, NV, has partnered with Bravo Audiovisual in Oslo, Norway to deliver remote audiovisual monitoring for their customers. AVNOC® reports on device and network availability plus detailed system metrics keeping help desks, service centers and customers in-touch with audiovisual systems.

AVNOC® software is a service management platform complete with an Executive Interface, Operations Dashboard, Field Service Software and Website Plug-in. Features include remote power management, device control, and API for leading room control systems. AVNOC® remote monitoring continually delivers usage data plus diagnostic accuracy for commercial audiovisual systems. The combination of AVNOC® cloud software and remote monitoring creates an end-to-end managed services offering.

Partnering with Bravo Audiovisual is a wonderful opportunity for both companies, ”says AVNOC® Managing Partner, Scott Allard. “Providing our solutions for Bravo Audiovisual helps them bring new support services to their customers throughout the Nordics. Expanding our business footprint Internationally with Bravo moves us in to new markets and is consistent with the rapid growth we’re having in the U.S.”

Bravo’s main focus is to deliver total AV solutions tailored to the specific needs of each customer. The company’s vision is to transform the way clients communicate and interact through new and innovative solutions developed with creativity and the best product knowledge in the business.

“We are truly looking forward to launching this product in the Nordics”, says Trond Christensen, Bravo Audiovisual Managing Director. We are impressed by the AVNOC® team and their products and believe that their remote monitoring solutions will be an attractive offering in the Nordic market.”

Bravo Audiovisual is a leading AV integrator in Norway. The company designs, builds and supports AV systems for video conferencing and commercial audiovisual installations and was established by a group of people with more than 50 years of industry experience.

For further information on Bravo Audiovisual and their products and services, please visit www.bravoav.no

For further information on AVNOC®and their remote monitoring solutions, please visit www.avnoc.com

AVNOC® API for Leading Room Control Systems – Remote Audiovisual Monitoring

AVNOC Develops API for Room Control Systems

Remote AV monitoring has become a hot topic and the focus of AV service providers. Having a proactive service delivery system in place adds real value to an audiovisual company’s total offerings. The leading room control systems have established the ability to manage and monitor devices from inside a customers network. This standard leaves a gap in service as gaining access to multiple customers with different systems becomes unmanageable.

AVNOC® provides API for the major room control systems like Fusion, GVE, and RMS. Our software platform takes those 1000’s of emails generated by usage and turns them in to meaningful data. Using AVNOC® remote audiovisual monitoring, equipment connected by RS232 like projectors report detailed status information directly to our software. Our multi-user platform has 6 different points of view for the executive, operations, engineering and the customer assignable by User or PIN.

Tying multiple systems together is done in the AVNOC® Cloud. Customer’s are displayed on the AVNOC® Dashboard individually making every system and customer location a breeze to manage. Automated ticketing creates a more manageable workflow that reveals points of failure for accurate diagnosis and proper service dispatch. All activity is available to generate reports filtered by customer, billing, rooms, service, and more. 

AVNOC® is used by leading service providers across the nation and around the globe. Our system brings remote monitoring to any customers network without VPN. AVNOC® is a HIPAA compliant solution that delivers reliable data to your Service Help Desk with real-time performance for proactive results.


For more information about AVNOC® API for Fusion, GVE and RMS go to avnoc.com 

AVNOC® VM Hosting at AWS

AVNOC® VM hosting with

 AWS

Helping integration partners to offer higher levels of support, AVNOC® Virtual Machine now deploys to Amazon Web Services (AWS). The IT infrastructure to handle growth and scalability when developing AV network support centers can be streamlined using Amazon services. Having more flexibility is one of the conveniences of using AWS, being able to move forward now with a more powerful support services model that includes AVNOC® remote monitoring is the primary benefit.

Using the AVNOC® VM provides a scalable backbone for expanding remote monitoring to reach more customers locations. Combined with AWS the opportunity to rapidly develop large scale service solutions becomes easier. The AVNOC® VM includes the AVNOC® Dashboard and the Service Console that creates complete end-to-end remote monitoring and a proactive services offering.

Offering remote monitoring and cloud services to customers with unlimited scalability involves IT engineering, hardware and software. AVNOC® supports integration partners with IT services, software and training. AWS can provide the infrastructure for developing advanced audiovisual support services allowing businesses to focus more on developing customer service and less on IT.

For information about how AVNOC® products help integration partners with remote monitoring and proactive service solutions visit avnoc.com

AVNOC® Remote AV Monitoring – Harness The Power of Your Business

AVNOC® continues the advancement in remote AV Monitoring technology by adding more customers into the AVNOC® Cloud.

Recently AVNOC® has increased its data center capacity for providing cloud services to satisfy the growth in remote AV monitoring. Our new high volume data center simplifies remote AV monitoring for our customers while leaving the IT woes behind.

As a result of a study of our customer demographics, it has been determined that most potential customers do not have the in-house IT experience or required staff to implement a Cloud Infrastructure in their network.

AVNOC® Always Makes It Better

AVNOC® is now provisioning a VM (Virtual Machine) in our Cloud Network that is “specific to the customer”. In other words, our customers now have a choice to deploy a private VM in our cloud along with all the querying and alert handling features our customers have come to expect. It’s an AVNOC® Cloud supported AV monitoring system that operates like it’s in-house!

Here is the way it works:

  • AVNOC® provisions a VM specifically for the customer. This is a separate VM in our data center for each customer.

  • AVNOC® provisions and delivers remote AV monitoring appliances ready to plug-n-play in a customers network.

  • AVNOC® creates a queue for notice management with our mail server to handle customers notifications.

  • AVNOC® updates from the cloud for making changes remotely. In other words a customer can add or remove a piece of gear and update the monitoring instance remotely.

AVNOC® eliminates the need for customers to implement the complexity of a cloud server in their network making it very easy to start proactive monitoring right away. The remote updating feature from our cloud is a jewel that makes AVNOC® simply awesome!

AVNOC® is always moving forward and perusing the proper methods and advancements for AV monitoring. We make it easy for remote AV monitoring and continued growth on a global scale.  AVNOC® systems deliver the quality and foresight that bring customers into a proactive remote monitoring solution with precision and speed.

Go to AVNOC.COM for more information.

AVNOC® Cloud Based Audiovisual Monitoring – The Future Is Here Now

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AVNOC® remote monitoring products are changing the way the entire industry manages AV service today!

AVNOC® is leading the way with secure Cloud Based Remote Monitoring Systems and Proactive Service Solutions for ALL Audiovisual Integrators.avnoc_vm_img Our systems allow secure remote monitoring in customers networks with no inbound access required. No Servers. No VPN. No IT hassles.

AVNOC® After Hours Service is our 24/7 support NOC that lets integrators offer unlimited AV system coverage everyday of the year. Complete with a call center AVNOC® delivers a higher level of AV services unseen in our industry until now.

AVNOC® Software systems are a total AV service management product that can support a smaller service center to an enterprise level AV service department. Our software manages customers assets through realtime remote monitoring allowing full proactive response to any network device failure. Included in our multiuser software is trouble ticket management and tech assignment , flexible notification assignments, service billing and custom forms plus other great features.
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Visit AVNOC.com and see what the future of AV service and proactive remote AV monitoring products are all about.

AVNOC® Solutions Improve Integrators Bottom Line

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AVNOC® monitoring systems are made for ALL integrators to offer true remote AV monitoring and proactive support services to customers, winning more bids in the process. Smaller AV businesses can level the playing field while capitalizing on bid opportunity by including affordable AVNOC® monitoring and After Hours support services. Larger companies can provide better customer support becoming even more profitable through efficiency and value-add service increases.  It’s a win, win for the integrator and customers.

It’s been clearly noted by IMS Research and  Commercial Integrator that value-added services can win more bids nearly every time. Value-added services are remote AV monitoring and proactive services. It’s also a fact the more than 30% of successful integrators profit is generated through post sale customer support services.

Dealers need to have more than just a “service department” to thrive in todays advancing technology markets!

You be the customer and decide:

  • AV Company bids on an AV Installation with a basic service plan included.
    (users find failed gear)
  • AV Company bids on an AV Installation with proactive 24/7 support service plan included.
    (integrator notifies customers before they find it).

It’s a no brainer for the customer. They get advanced notification of failed equipment, eliminating users finding gear not working at the exact moment they need it.

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The future for AV integrators is remote monitoring and proactive service. AVNOC® monitoring systems are so simple that any AV company or customer can install our products in just a few hours. We make proactive service possible for ALL integrators. We manufacture powerful monitoring solutions for almost any network security environment.

If your company needs a boost to improve the bottom line and better compete in markets, AVNOC® is one of the quickest and best answers for your business today!

Include proactive AVNOC® monitoring systems in your next bid proposal for winning results!

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P. Scott Allard  – AVNOC, LLC
www.avnoc.com