Service is key.
Some success with long term customers for AV integrators can be attributed to good service support. Good customer service has always been a key element to prosperous businesses. Staying current with modern tools to better customer service certainly makes a difference in the level of support you can offer.
Service providers need to provide the latest products for diagnosing and managing today’s modern AV systems. Having products that bring proactive support can better the chance for more annual service contracts. With AVNOC systems a service provider can bring outstanding quality in service to customers quick.
How’s your AV service department being operated?
- Do customers call in and report failures?
- Do you provide a website to report issues or open tickets?
- Do your customers send an email and wait for a response?
- Are your customers finding failed gear that’s been down for days?
AVNOC systems takes the level of support you can offer to the pinnacle of quality. Through our proactive monitoring solutions customers can get 100% AV network coverage everyday of the year. The AVNOC PSC computer line is designed specifically to bring enterprise level support to even the smallest businesses.
AVNOC supports customers with annual help desk service plans. We offer after hours support for nights, weekends, and holidays.