Unchecked Tunneling Into Corporate Networks – Who Allows That?

As Audiovisual Integrators research different options for remote monitoring they need to be leery of products that promote unchecked tunneling through corporate firewalls. In today’s climate of robust data security to suggest that someone can access a secure network by tunneling through a device via HTTPS is reckless. Although it may sound like a good idea for easy remote management, telling corpono-access-71232_640rate IT you can gain access to their network through a device no one can track isn’t something they’re going to celebrate.

Understanding the differences in Residential and Corporate network security should be a straight forward conversation when selling AV in both markets. Residential is low to medium security that offers easy access to AV and home security systems. Asking for residential level access into a corporate customer’s network is unprofessional at the very least.

Best practice is to have a secure solution in place when offering remote monitoring to corporate customers. IT departments are very aware of monitoring their entire infrastructure and do not waiver on security. Bring IT a secure solution that allows you to see AV system details from the outside posing no threat to the IT infrastructure what-so-ever. That will help put the IT people at ease knowing you have knowledge about network security and the product to back it.

The ultimate goal is to have better customer service and generate more recurring revenue. Remote monitoring is designed to augment service sales and support by bringing a proactive solution to the table. No one needs to tunnel into a customers network to update a program. That’s not a good selling point. Trying to eliminate important customer visits should never be the target. Providing better service is the bulls eye and will ultimately yield the biggest rewards through more customer satisfaction.

AVNOC® is dedicated to providing secure remote monitoring solutions and delivering the confidence IT professionals expect. Put AVNOC® in your toolbox and the confidence of a secure monitoring solution.

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AVNOC® Partners with Bravo Audiovisual

AVNOC®
partners with
Bravo Audiovisual

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AVNOC®, an AV/IT industry software developer and manufacturer, with offices in Williamsburg, VA and Reno, NV, has partnered with Bravo Audiovisual in Oslo, Norway to deliver remote audiovisual monitoring for their customers. AVNOC® reports on device and network availability plus detailed system metrics keeping help desks, service centers and customers in-touch with audiovisual systems.

AVNOC® software is a service management platform complete with an Executive Interface, Operations Dashboard, Field Service Software and Website Plug-in. Features include remote power management, device control, and API for leading room control systems. AVNOC® remote monitoring continually delivers usage data plus diagnostic accuracy for commercial audiovisual systems. The combination of AVNOC® cloud software and remote monitoring creates an end-to-end managed services offering.

Partnering with Bravo Audiovisual is a wonderful opportunity for both companies, ”says AVNOC® Managing Partner, Scott Allard. “Providing our solutions for Bravo Audiovisual helps them bring new support services to their customers throughout the Nordics. Expanding our business footprint Internationally with Bravo moves us in to new markets and is consistent with the rapid growth we’re having in the U.S.”

Bravo’s main focus is to deliver total AV solutions tailored to the specific needs of each customer. The company’s vision is to transform the way clients communicate and interact through new and innovative solutions developed with creativity and the best product knowledge in the business.

“We are truly looking forward to launching this product in the Nordics”, says Trond Christensen, Bravo Audiovisual Managing Director. We are impressed by the AVNOC® team and their products and believe that their remote monitoring solutions will be an attractive offering in the Nordic market.”

Bravo Audiovisual is a leading AV integrator in Norway. The company designs, builds and supports AV systems for video conferencing and commercial audiovisual installations and was established by a group of people with more than 50 years of industry experience.

For further information on Bravo Audiovisual and their products and services, please visit www.bravoav.no

For further information on AVNOC®and their remote monitoring solutions, please visit www.avnoc.com

AVNOC® Solutions Improve Integrators Bottom Line

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AVNOC® monitoring systems are made for ALL integrators to offer true remote AV monitoring and proactive support services to customers, winning more bids in the process. Smaller AV businesses can level the playing field while capitalizing on bid opportunity by including affordable AVNOC® monitoring and After Hours support services. Larger companies can provide better customer support becoming even more profitable through efficiency and value-add service increases.  It’s a win, win for the integrator and customers.

It’s been clearly noted by IMS Research and  Commercial Integrator that value-added services can win more bids nearly every time. Value-added services are remote AV monitoring and proactive services. It’s also a fact the more than 30% of successful integrators profit is generated through post sale customer support services.

Dealers need to have more than just a “service department” to thrive in todays advancing technology markets!

You be the customer and decide:

  • AV Company bids on an AV Installation with a basic service plan included.
    (users find failed gear)
  • AV Company bids on an AV Installation with proactive 24/7 support service plan included.
    (integrator notifies customers before they find it).

It’s a no brainer for the customer. They get advanced notification of failed equipment, eliminating users finding gear not working at the exact moment they need it.

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The future for AV integrators is remote monitoring and proactive service. AVNOC® monitoring systems are so simple that any AV company or customer can install our products in just a few hours. We make proactive service possible for ALL integrators. We manufacture powerful monitoring solutions for almost any network security environment.

If your company needs a boost to improve the bottom line and better compete in markets, AVNOC® is one of the quickest and best answers for your business today!

Include proactive AVNOC® monitoring systems in your next bid proposal for winning results!

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P. Scott Allard  – AVNOC, LLC
www.avnoc.com

AVNOC Acquires CyberEd Corporation Software Firm

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Last month October 2012, AVNOC, LLC acquired Cyber Ed Corporation. This move is to consolidate the software and hardware divisions of AVNOC in to one company.

Cyber Ed Corp, a software firm developing products for state education and private businesses for over 15 years developed the core software interface for AVNOC monitoring products. In late 2010 AVNOC co-founders, Ed Lang and P. Scott Allard, designed the backbone of AVNOC monitoring platform using the CyberObjects framework developed by Cyber Ed Corporation.

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Our decision to merge AVNOC and Cyber Ed Corp brings on new opportunities and growth for AVNOC as a technology provider.

AVNOC now offers a wide variety of software and hardware technology products including network device monitoring and NOC development systems. We are continuing to grow in the direction that has been our focus since the inception of AVNOC. A provider of software and hardware solutions for data resource and asset management, plus a full service technology support center and NOC.

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Visit us at www.avnoc.com