AVNOC® API for Leading Room Control Systems – Remote Audiovisual Monitoring

AVNOC Develops API for Room Control Systems

Remote AV monitoring has become a hot topic and the focus of AV service providers. Having a proactive service delivery system in place adds real value to an audiovisual company’s total offerings. The leading room control systems have established the ability to manage and monitor devices from inside a customers network. This standard leaves a gap in service as gaining access to multiple customers with different systems becomes unmanageable.

AVNOC® provides API for the major room control systems like Fusion, GVE, and RMS. Our software platform takes those 1000’s of emails generated by usage and turns them in to meaningful data. Using AVNOC® remote audiovisual monitoring, equipment connected by RS232 like projectors report detailed status information directly to our software. Our multi-user platform has 6 different points of view for the executive, operations, engineering and the customer assignable by User or PIN.

Tying multiple systems together is done in the AVNOC® Cloud. Customer’s are displayed on the AVNOC® Dashboard individually making every system and customer location a breeze to manage. Automated ticketing creates a more manageable workflow that reveals points of failure for accurate diagnosis and proper service dispatch. All activity is available to generate reports filtered by customer, billing, rooms, service, and more. 

AVNOC® is used by leading service providers across the nation and around the globe. Our system brings remote monitoring to any customers network without VPN. AVNOC® is a HIPAA compliant solution that delivers reliable data to your Service Help Desk with real-time performance for proactive results.


For more information about AVNOC® API for Fusion, GVE and RMS go to avnoc.com 

AVNOC® VM Hosting at AWS

AVNOC® VM hosting with

 AWS

Helping integration partners to offer higher levels of support, AVNOC® Virtual Machine now deploys to Amazon Web Services (AWS). The IT infrastructure to handle growth and scalability when developing AV network support centers can be streamlined using Amazon services. Having more flexibility is one of the conveniences of using AWS, being able to move forward now with a more powerful support services model that includes AVNOC® remote monitoring is the primary benefit.

Using the AVNOC® VM provides a scalable backbone for expanding remote monitoring to reach more customers locations. Combined with AWS the opportunity to rapidly develop large scale service solutions becomes easier. The AVNOC® VM includes the AVNOC® Dashboard and the Service Console that creates complete end-to-end remote monitoring and a proactive services offering.

Offering remote monitoring and cloud services to customers with unlimited scalability involves IT engineering, hardware and software. AVNOC® supports integration partners with IT services, software and training. AWS can provide the infrastructure for developing advanced audiovisual support services allowing businesses to focus more on developing customer service and less on IT.

For information about how AVNOC® products help integration partners with remote monitoring and proactive service solutions visit avnoc.com

AVNOC® New Dashboard For End to End Monitoring Solutions

AVNOC® introduces new dashboard software to meet the developing needs of today’s system integrators ever expanding support services departments.

Features:

  • Icon View of Every Monitored Customer   dashboard_insert_sm
  • Activities Report as Icon Color Changes
  • More Information Tab Expands Details
  • Ticket Management Built-in to Customer Icons
  • Simple Navigation to All Activities and Tickets
  • Browser Supported Scales to a Desired Layout
  • Real-Time Service Activity Display for Operations

The new AVNOC® dashboard presents every customer’s monitoring status as an icon in one of three colors red, yellow, and green. Failures in a customers AV network plus all ticket activities are automatically populated to the dashboard. Alert notifications show up on the dashboard giving service operations staff the ability to view the alert, drill down for more details and assign a support ticket to the proper service personnel.


 The AVNOC® Dashboard and the AVNOC® Service Console our field service mobile application are included with the AVNOC® VM installation. All of the AVNOC® products are easily set-up and controlled through our core platform the AVNOC® Portal software. The portal software is scalable enterprise software that handles everything needed to deploy remote AV/IT monitoring and manage customers for true proactive support services.

The AVNOC® hardware and software compliment uses a data management flow that provides seamless reporting for delivering up-to-date trouble ticket information to coordinators, field service technicians and to the dashboard. The end-to-end products from AVNOC® are helping to enhance integrators services with an easy to use commonsense solution.

Schedule a demo with AVNOC® today to see how simple it is to have true remote monitoring and proactive customer services for a solid recurring revenue model.

AVNOC® Partners With AVI-SPL

AVNOC® Partners With AVI-SPL To Deliver Audiovisual and Video Conference Monitoring for their Customers

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AVNOC®, an AV/IT industry manufacturer with offices in Williamsburg, VA and Reno, NV, has partnered with leading global systems integrator and video communications provider AVI-SPL to deliver audiovisual and video conference monitoring for their customers. AVNOC® reports on AV/IT network availability plus detailed system metrics through (HIPAA compliant) SNMP monitoring keeping help desks, service centers and customers in-touch with networked audiovisual. Creating a secure solution that can help customers stay informed of systems is the focus of AVNOC®. Through secure software and remote appliances, AVNOC® monitors a customer’s entire audiovisual network providing detailed video-call metrics and the status of AV control making sure everything is online and ready-to-serve.

AVNOC® remote monitoring solutions continually deliver efficient services and diagnostic accuracy for commercial AV/IT systems. AVNOC® software is monitoring coupled with life-cycle and service management features. It’s complete with a mobile web interface and a customer resource database that contains service analytics and graphing, asset management, automated ticketing and SNMP monitoring.

Working with the professional team at AVI-SPL is a pleasure,” says AVNOC® Managing Partner, Scott Allard. “Providing our remote monitoring systems and software products for AVI-SPL is a great opportunity for our company.”

Mr. Allard goes on to say, “Developing the products that provide superior customer service is our main focus since the roll-out of AVNOC® in 2010. It’s very exciting for AVNOC® to be a part of the positive direction that the AV industry is going in.”

AVI-SPL, with offices in the U.S. and International, designs, builds and supports AV systems for telecommunications, video conferencing and telepresence solutions. AVI-SPL partners with software developers and manufacturers like AVNOC® to enhance service offerings for the highest level in quality customer care.

For further information on AVNOC®and their remote monitoring solutions, please visit http://www.avnoc.com.

For further information on AVI-SPL and their solutions, products and services, please visit www.avispl.com.

Written by: Corey Moss

SNMP Monitoring and Audiovisual – AVNOC®

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Anatomy of SNMPAVNOC®

History

Over the years, Simple Network Monitoring Protocol (SNMP) has been used to manage and monitor IT devices on a network. Many devices support SNMP, including routers, switches, servers, workstations, printers, power systems, and even audiovisual gear. The primary use of SNMP is to monitor network-attached devices for conditions that warrant attention. SNMP is a part of the Internet Protocol Suite that is defined by the Internet Engineering Task Force (IETF). The IETF defined a set of standards for network management and includes an application layer protocol, database schema and a set of data objects defined and used by the vendors.

SNMP exposes Management Information Base (MIB) data in the form of variables that can be queried and/or trapped.

Concepts

Typical SNMP uses a Manager to manage or collect information from a group of hosts or devices on a computer network. SNMP agents on the managed/monitored devices expose management data as variables. The variables are accessible via SNMP (Queried or Trapped) and are organized in hierarchies defined by MIB’s. There are three components:

  • Managed Device – is a network node that implements SNMP (MD)
  • Agent – software that runs on the managed/monitored devices (AGENT)
  • Management Station – software that processes SNMP Traps / Queries (MS)

MIB

SNMP does not define which information a managed system should offer. It is up to the manufacturer to expose SNMP data in a manner which is appropriate for the device. SNMP does offer a means of communication of the variables. A hierarchical name-space containing Object Identifies (OID) identifies the variables which the manufacturer chooses to expose.

SNMP Version 1

SNMP Version 1 is the initial implementation of the protocol. It operates over protocols such as User Datagram Protocol (UDP) Internet Protocol (IP), OSI Connectionless Network Service (CLNS), Apple Talk Datagram Delivery Protocol (DDP), and Novell Internet Packet Exchange (IPX).

Version 1 has been criticized for its poor security. Authentication of clients is performed only by a community string which is transmitted via clear text.

SNMP Version 2c

SNMP Version 2c extends version 1 and includes improvements over Version 1. This version was not highly accepted and was replaced by Version 3.

SNMP Version 3

SNMP Version 3 added cryptographic security.

Security

Since most devices support Version 1, it is important to deploy these devices within a Secure Computing Environment (SCE). Such rules-of-thumb as never expose a SNMP Version 1 to the public internet is a good starting point for a successful SNMP implementation.

Queries can be processed within the SCE safely, it is when the data is required to be transported out of the SCE that an encrypted solution becomes apparent. The Management Station (MS) sends out queries to the Agents running on the devices and processes the data according to rules set forth in the query. Since the MS resides within the SCE all data is restricted to the SCE making for a secure environment to process traps.

Traps can also be processed in the same manner as long as the AGENT and the MS are in the same SCE.

It gets a little tricky when trying to access and use the data generated from SNMP. The latest HIPPA and Best use Practices are limiting the methods for data retrieval. While many solutions are great if all the devices and users are within the same SCE, however, this is the exception rather than the rule.

HIPAA Compliance

Health Information Portability and Accounting Act (HIPAA) was enacted in 1996 as a standard for insuring the privacy of health information, including digital information.


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Accessing SNMP Data

While there may be many different Network Implementation Scenarios there is one thing for sure, there will be private within private networks that will not allow ingress to retrieve the information. Network security is implemented by a team to insure safety of the network, plug any holes, and remain compliant with any internal or external standards that may apply. There are two methods of accessing the SNMP Data:

  • Use an MS that has access to all devices within the SCE
  • Use an MS that translates the data and transmits it securely to an accessible manager.

In the first scenario there are many products that accomplish this task, the second scenario is where innovative thinking must be applied.
Isolation and compartmentalization makes using an SNMP system much more difficult.

Bridging the Gap

AVNOC® an AV/IT remote monitoring company, starts with security as the foundation by using a Management Station Hardware Solution which fits easily into any network (private within private), while securely communicating its data to a host for processing. The host processes the data into alerts and metrics that can be retrieved using a secure web interface. The solution is extremely effective in HIPAA compliant network environments.

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SNMP and Audiovisual

Using SNMP in audiovisual systems creates a Layer 3 management solution for the AV network and the hardware on the network. The SNMP data can be translated into useful information from video conferencing details and audiovisual system status for remote management. Available API can be used for software applications that are already deployed in technology help desks and support centers for receiving remote data directly into an existing platform.

Applying SNMP

During the initial engineering of audiovisual networks SNMP should always be a consideration. SNMP is generally an option on most modern audiovisual devices but in most cases it requires specific network information to be added to the device set-up. Making sure all of the correct parameters are detailed is key to SNMP Layer 3 implementation. A destination to receive the SNMP data like a monitoring agent tied to a cloud host can be used for secure data transfer.

Making Monitoring Happen Easily

Combining AVNOC® with today’s networked audiovisual and telepresence installations commercial integrators can deliver proactive customer support services readily. Recurring revenue has never been easier to obtain than by applying remote monitoring technology. By applying SNMP monitoring to all new networked audiovisual builds now, the growth of remote support services that create recurring revenue have the opportunity to flourish sooner.

Staying connected in the rapidly moving world of AV/IT  is easier when you have the network monitoring products that are used by  AV industry leaders.

Put AVNOC® in your toolbox to really connect with customers.

 

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For more on AVNOC® monitoring solutions visit avnoc.com

Selling annual service plans gets a much needed facelift

Call-in customer service plans are getting much harder to sell these days.

 

Here’s valuable information for service agreement sales that’s proven to generate more recurring annual revenue.

For today’s audiovisual integrator there are more opportunities than ever before to become a better service provider and charge for it. With the increased demand in AV networking customers are ripe for new service opportunities. Being a provider of UC technology is a wise choice in today’s economy, attaching a few more services to complete the package is where integrators can turn AV service in to a value-added resource if the right approach is taken.

Some of the best business opportunities can result from offering annual service agreements. Not the plumbers service model either where customers call-in with system failures and a detectable attitude because it’s your company’s installation. Good salesmanship is certainly a part of cultivating new services but it’s a bit easier to sell a performance-based product than one that just takes revenue from your customers budgets as a just-in-case policy. Before focusing on increasing service yield a few more steps should be taken to capitalize on what can really be some sweet low-hanging fruit.

LowHangingFruit

Things to consider for better services:

  • Asset management software that includes customer service analytics

  • Remote monitoring with notifications sent to a help desk or service center

  • Cloud-based remote updating for device changes and asset updates

  • Automatic ticketing with customer demographics and failed device details

  • Monitoring appliances (not servers) for the customers AV networks

  • Scalability for unlimited IP addresses, network devices and multiple users

  • Easy installation that requires minimal interaction with IT departments

  • Qualified help desk personnel that know your customers technology

  • Mobile device compliant ticket application for field service technicians

     

It has been written and blogged many times that “service” is a key to long-term survival for system integrators. And lets not forget technology service is a billion dollar global industry too. The AV integration leaders realized all of this a decade ago and today they’re capitalizing on a new generation of customers by having services in place that’s been used by the IT industry for decades.

 

Offering remote AV monitoring is the surest way to positively impact future sales and services. As audiovisual systems become more IT centric so should the service model attached to those customers. Applying remote AV monitoring can generate new source of revenue through better services while simultaneously creating a stronger future for businesses to thrive in.

 

AVNOC® develops the ideal solutions for remote AV monitoring being offered by integrators across the nation. Our systems are specifically designed for audiovisual users and integrators to receive active system metrics through SNMP monitoring and to prevent excessive downtime. Today it’s easier than ever to have better customer services that include remote AV monitoring and service-based recurring revenue.

For more information go to www.avnoc.com

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AVNOC® – Stay On Top of AV Services

The AV market changing in to an IT rich environment is making its impact on today’s commercial integration. In order to stay on top of your game making sure you have all of the technical bases covered for system management is mission critical.

AVNOC® gives customers an advantage with new automated monitoring features enhancing the information flow from business systems that are used everyday.  AVNOC® remote monitoring ensures all AV related systems are available when they’re needed and delivers a continuing data stream when video conferencing systems are in use.

Featured System Updates

  • Detailed Live Video Call Metrics
  • Automated MIB / OID Processing
  • Automated Notification and Ticketing
  • Updated Customer SLA Features
  • Custom Software Integration and API
  • Enhanced Remote Cloud Software
  • Mobile Device Service Ticket Application

AVNOC® diverse software reports network status and system metrics for thousands of manufacturers networked AV equipment. AVNOC® solutions are for better AV management services in corporate business, universities, K-12, manufacturing, government and technology driven industries.

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When considering remote AV monitoring as a proactive solution for enhanced AV services remember AVNOC®.

For more information about AVNOC and our simple to use products go to avnoc.com