AVNOC® Partners with Bravo Audiovisual

AVNOC®
partners with
Bravo Audiovisual

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AVNOC®, an AV/IT industry software developer and manufacturer, with offices in Williamsburg, VA and Reno, NV, has partnered with Bravo Audiovisual in Oslo, Norway to deliver remote audiovisual monitoring for their customers. AVNOC® reports on device and network availability plus detailed system metrics keeping help desks, service centers and customers in-touch with audiovisual systems.

AVNOC® software is a service management platform complete with an Executive Interface, Operations Dashboard, Field Service Software and Website Plug-in. Features include remote power management, device control, and API for leading room control systems. AVNOC® remote monitoring continually delivers usage data plus diagnostic accuracy for commercial audiovisual systems. The combination of AVNOC® cloud software and remote monitoring creates an end-to-end managed services offering.

Partnering with Bravo Audiovisual is a wonderful opportunity for both companies, ”says AVNOC® Managing Partner, Scott Allard. “Providing our solutions for Bravo Audiovisual helps them bring new support services to their customers throughout the Nordics. Expanding our business footprint Internationally with Bravo moves us in to new markets and is consistent with the rapid growth we’re having in the U.S.”

Bravo’s main focus is to deliver total AV solutions tailored to the specific needs of each customer. The company’s vision is to transform the way clients communicate and interact through new and innovative solutions developed with creativity and the best product knowledge in the business.

“We are truly looking forward to launching this product in the Nordics”, says Trond Christensen, Bravo Audiovisual Managing Director. We are impressed by the AVNOC® team and their products and believe that their remote monitoring solutions will be an attractive offering in the Nordic market.”

Bravo Audiovisual is a leading AV integrator in Norway. The company designs, builds and supports AV systems for video conferencing and commercial audiovisual installations and was established by a group of people with more than 50 years of industry experience.

For further information on Bravo Audiovisual and their products and services, please visit www.bravoav.no

For further information on AVNOC®and their remote monitoring solutions, please visit www.avnoc.com

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AVNOC® API for Leading Room Control Systems – Remote Audiovisual Monitoring

AVNOC Develops API for Room Control Systems

Remote AV monitoring has become a hot topic and the focus of AV service providers. Having a proactive service delivery system in place adds real value to an audiovisual company’s total offerings. The leading room control systems have established the ability to manage and monitor devices from inside a customers network. This standard leaves a gap in service as gaining access to multiple customers with different systems becomes unmanageable.

AVNOC® provides API for the major room control systems like Fusion, GVE, and RMS. Our software platform takes those 1000’s of emails generated by usage and turns them in to meaningful data. Using AVNOC® remote audiovisual monitoring, equipment connected by RS232 like projectors report detailed status information directly to our software. Our multi-user platform has 6 different points of view for the executive, operations, engineering and the customer assignable by User or PIN.

Tying multiple systems together is done in the AVNOC® Cloud. Customer’s are displayed on the AVNOC® Dashboard individually making every system and customer location a breeze to manage. Automated ticketing creates a more manageable workflow that reveals points of failure for accurate diagnosis and proper service dispatch. All activity is available to generate reports filtered by customer, billing, rooms, service, and more. 

AVNOC® is used by leading service providers across the nation and around the globe. Our system brings remote monitoring to any customers network without VPN. AVNOC® is a HIPAA compliant solution that delivers reliable data to your Service Help Desk with real-time performance for proactive results.


For more information about AVNOC® API for Fusion, GVE and RMS go to avnoc.com 

AVNOC® Infocomm2015 New Product Release

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AVNOC® is introducing a revolution in audiovisual service management June 17th at Infocomm2015 in Orlando, Florida.

Recently developed API integration for Fusion, GVE and RMS tops of the lineup. AVNOC® gives a busy Executive a fresh look at the activities of an enterprise  We simplified link management and device status with an application designed for the Network Operation Center.

Using the AVNOC® EiS provides an instant overview of activities by room and region on a single page. Generate reports for service, room usage, call details and more. The AVNOC® EiS delivers a live feed of data to smart devices anywhere eliminating the need to be “in network” to manage systems. Everything is automated through AVNOC® Software for detailed real-time system status updates.

For managing an enterprise or running a service operations center. AVNOC® has the tools that make it easy to stay informed of daily activities along with performance data for long-term reporting.

We invite you to stop by AVNOC® Booth 2592 in the UC Pavilion to get a fresh perspective on all of our new products. Learn how to improve business performance using AVNOC® commercial audiovisual service and management solutions.

AVNOC® Integrates Google Business Products

AVNOC® Audio Visual Service Management (AVSM) integrates Google Services for a seamless user experience. Google allows us to bring more features into our software that are proven effective and user friendly.

The AVNOC® Dashboard service scheduling populates directly into Google Calendar for an overview of all field technicians availability. The effectiveness of AVNOC® combined with Google Calendar creates a scalable service operations platform that grows with your business.

Utilizing Google Maps for today’s smart phones makes it simple to get an accurate Geo-location and directions to wherever you need to go. AVNOC® now brings the simplicity of Google Maps into our field service platform for easy turn-by-turn directions to customer locations.

At AVNOC® we apply technology that provides useful features for businesses to operate smoothly and efficiently. Google business products deliver enterprise solutions that utilize web tools anybody can access through a browser.

By using Industry Standard Tools like Google AVNOC® leverages today’s technology in a modern interface for smarter business.

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For information about AVNOC® and our AVSM software solutions visit AVNOC.com

AVNOC® VM Hosting at AWS

AVNOC® VM hosting with

 AWS

Helping integration partners to offer higher levels of support, AVNOC® Virtual Machine now deploys to Amazon Web Services (AWS). The IT infrastructure to handle growth and scalability when developing AV network support centers can be streamlined using Amazon services. Having more flexibility is one of the conveniences of using AWS, being able to move forward now with a more powerful support services model that includes AVNOC® remote monitoring is the primary benefit.

Using the AVNOC® VM provides a scalable backbone for expanding remote monitoring to reach more customers locations. Combined with AWS the opportunity to rapidly develop large scale service solutions becomes easier. The AVNOC® VM includes the AVNOC® Dashboard and the Service Console that creates complete end-to-end remote monitoring and a proactive services offering.

Offering remote monitoring and cloud services to customers with unlimited scalability involves IT engineering, hardware and software. AVNOC® supports integration partners with IT services, software and training. AWS can provide the infrastructure for developing advanced audiovisual support services allowing businesses to focus more on developing customer service and less on IT.

For information about how AVNOC® products help integration partners with remote monitoring and proactive service solutions visit avnoc.com

AVNOC® New Dashboard For End to End Monitoring Solutions

AVNOC® introduces new dashboard software to meet the developing needs of today’s system integrators ever expanding support services departments.

Features:

  • Icon View of Every Monitored Customer   dashboard_insert_sm
  • Activities Report as Icon Color Changes
  • More Information Tab Expands Details
  • Ticket Management Built-in to Customer Icons
  • Simple Navigation to All Activities and Tickets
  • Browser Supported Scales to a Desired Layout
  • Real-Time Service Activity Display for Operations

The new AVNOC® dashboard presents every customer’s monitoring status as an icon in one of three colors red, yellow, and green. Failures in a customers AV network plus all ticket activities are automatically populated to the dashboard. Alert notifications show up on the dashboard giving service operations staff the ability to view the alert, drill down for more details and assign a support ticket to the proper service personnel.


 The AVNOC® Dashboard and the AVNOC® Service Console our field service mobile application are included with the AVNOC® VM installation. All of the AVNOC® products are easily set-up and controlled through our core platform the AVNOC® Portal software. The portal software is scalable enterprise software that handles everything needed to deploy remote AV/IT monitoring and manage customers for true proactive support services.

The AVNOC® hardware and software compliment uses a data management flow that provides seamless reporting for delivering up-to-date trouble ticket information to coordinators, field service technicians and to the dashboard. The end-to-end products from AVNOC® are helping to enhance integrators services with an easy to use commonsense solution.

Schedule a demo with AVNOC® today to see how simple it is to have true remote monitoring and proactive customer services for a solid recurring revenue model.

AVNOC® – NEW MOBILE DESKTOP

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AVNOC® releases a brand new mobile web interface that’s bringing real-time data and automated notifications to smart devices. It’s simple to use on any platform that supports the latest browsers. The new web console provides an instant overview of current status and demographics for a customer’s audiovisual systems. The AVNOC® mobile desktop displays system metrics, packet loss and jitter reports for video teleconference endpoints giving instant updates.

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The new AVNOC® web interface provides a broad view of total service progress and ticket activity to service desk managers and field technicians. The interface delivers critical information from a customer’s network in real-time as a Bring Your Own Device (BYOD) solution. Through automated ticketing a direct feed of information gives more flexibility to prepare for the inevitable failure so support teams can proactively take corrective action.

 

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The AVNOC® mobile interface combines remote monitoring with a managed services approach. Using the data directly from a customer’s network, AVNOC® can display long-term analytics for graphing that shows equipment location, usage, up/down status, tickets open/closed and overall availability, making it easier to track resources. AVNOC® mobile desktop continually serves-up metrics from video teleconference systems and delivers the data straight to any mobile device.

The new AVNOC® mobile desktop is now available with the AVNOC® Cloud or VM installation. AVNOC® is the perfect solution for businesses who want an easy compliant AV/IT monitoring solution that improves customer support and service offerings.


Visit: www.avnoc.com

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